Return Policy

Returns & Refunds

We want you to be satisfied with your purchase. If you experience an issue with your order, we're here to help.

Please read our return policy carefully before requesting a return or refund.

Return Eligibility

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Remain in their original, unopened packaging.

  • Be returned within the applicable return period.

  • Include proof of purchase or order number.

For health, hygiene, and safety reasons, opened or used products may not be eligible for return unless defective or damaged upon arrival.

Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • An incorrect item

  • A missing item

Please contact our customer support team within 7 days of receiving your order.

To help us process your request quickly, please include:

  • Your order number

  • A description of the issue

  • Photos showing the product and packaging (if applicable)

Refunds

Once your return request has been reviewed and approved, refunds will be processed to the original payment method.

Please note:

  • Processing times may vary depending on your payment provider.

  • Shipping costs are generally non-refundable unless the error was caused by us.

  • Refund approval is subject to inspection and compliance with this policy.

Non-Returnable Items

The following items may not be eligible for return:

  • Opened products

  • Used products

  • Products damaged due to misuse

  • Clearance or final-sale items (where applicable)

  • Gift cards

Return Process

Step 1

Contact our customer support team through our Contact Us page.

Step 2

Provide your order details and reason for the return request.

Step 3

Wait for return instructions and approval before sending any items back.

Step 4

Once received and inspected, we will process your refund or replacement if approved.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If your order has already been dispatched, you will need to follow the return process outlined above.

Shipping Responsibility

Customers may be responsible for return shipping costs unless:

  • The wrong item was received.

  • The product arrived damaged.

  • The issue resulted from our error.

Need Help?

If you have questions regarding returns, refunds, or replacements, please contact our support team.

We're committed to providing a fair and efficient resolution for every customer.

Thank you for shopping with us.