We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@killasnus.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@killasnus.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at coupert50@gmail.com.

Return and Refund Policy

Last Updated: July 2025

At KILLA SNUS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Right of Return

Customers may request a return within 14 days of receiving their order, subject to the conditions outlined in this policy.

To be eligible for a return:

• Products must be unused and unopened.

• Products must be returned in their original packaging.

• Products must be in resalable condition.

• Proof of purchase is required.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened nicotine pouches

• Opened snus products

• Opened caffeine pouches

• Opened vape products

• Any product that has been used or damaged after delivery

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review your claim and arrange a replacement, refund, or other suitable solution.

4. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Shipping costs are generally non-refundable unless the return is due to our error or a defective product.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was delivered

• The product arrived damaged

• The product is defective

We recommend using a tracked shipping service when returning items.

6. Order Cancellations

Orders may be cancelled before shipment. Once an order has been dispatched, it can no longer be cancelled and must follow the standard return procedure.

7. Refused or Unclaimed Deliveries

If a package is refused or not collected and is returned to us, we may deduct any return shipping fees, handling charges, or carrier costs from the refund amount.

8. Contact Us

For return requests or refund inquiries, please contact our support team:

Email: support@killasnus.com
Website: www.killasnus.com

Please include your order number in all correspondence to help us process your request quickly.