Shipping Policy

Last Updated: July 2025

At KILLA SNUS, we aim to deliver your order quickly, securely, and efficiently. Please review our shipping policy below.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Times

Estimated delivery times:

• European Union: 2–7 business days

• United Kingdom: 2–5 business days

• International Orders: 5–15 business days

Delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

Any available free shipping offers will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Customers can use the tracking number provided to monitor the progress of their shipment.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

To help us investigate, please provide:

• Your order number

• A description of the issue

• Photos of any damaged items or packaging (if applicable)

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

KILLA SNUS is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses supplied during checkout.

8. Refused or Unclaimed Shipments

If a shipment is refused or not collected and is returned to us, any return shipping fees, customs charges, or handling costs may be deducted from the refund amount.

9. Age Verification

Certain products may require age verification depending on local laws and regulations. By placing an order, you confirm that you meet the legal age requirements in your jurisdiction.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@killasnus.com
Website: www.killasnus.com